Privacy Policy

Last Updated : Sept 05, 2025

At Infiniti Home Comfort, we prioritize your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations.

1. Scope

This Privacy Policy applies to:

  • Customers (current, prospective, and former)
  • Website visitors and users
  • Individuals who interact with our services or representatives

It governs all personal information collected through online forms, phone consultations, in-home assessments, and other business interactions.

2. Information We Collect

We only collect information necessary to provide our HVAC services, maintain relationships, and comply with legal obligations.

Types of Information:

  • Personal Details: Name, address, phone number, email
  • Service Details: HVAC system type, service history, home layout (for installation or repair)
  • Technical Information: Device type, browser information, and website usage (via cookies and similar technologies)

Purpose of Collection:

  • Schedule appointments, consultations, or in-home assessments
  • Deliver HVAC services efficiently
  • Process payments securely
  • Provide service updates, promotions, or newsletters (with your consent)
  • Comply with legal and regulatory requirements

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and performance
  • Display relevant promotions (if consent is provided)

You can manage or disable cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.

4. Consent

We collect, use, and disclose personal information with:

  • Explicit Consent: For example, when submitting forms, signing agreements, or opting into marketing emails
  • Implied Consent: For example, when providing your contact information to request services or consultations

You may withdraw your consent at any time by contacting us; withdrawal may impact our ability to provide certain services.

5. How We Share Your Information

We do not sell your personal information. Information may be shared with:

  • Service Providers: Technicians, contractors, payment processors, IT providers, or marketing partners
  • Legal Requirements: As required by law, court order, or government authority
  • Business Operations: Billing, customer support, dispute resolution, or maintenance services

If third-party service providers operate outside Canada, your data may be subject to foreign jurisdictions.

6. Protecting Your Information

We use strict security measures to safeguard your data:

  • Employee training on privacy and security
  • Encryption, firewalls, and secure online systems
  • Secure storage of physical records
  • Access controls and authentication

While we take all reasonable measures, no system can guarantee absolute security.

7. Data Retention

We retain your personal information:

  • As long as needed to provide our services
  • To comply with legal, regulatory, and accounting obligations
  • In accordance with our internal retention policies

Information no longer needed is securely deleted or anonymized.

8. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate data
  • Withdraw consent for certain uses of your data

To exercise these rights, contact us:

Infiniti Home Comfort
1621 McEwen Drive,
Unit 35 Whitby ON L1N 9A5
Email: info[at]infinitihomecomfort.ca

We strive to respond to all inquiries within 7 days. If you remain unsatisfied, you may escalate the issue to the Office of the Privacy Commissioner of Canada or your applicable provincial regulator.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Major updates will be communicated appropriately.